Frequently Asked Questions


Firm Femme has spent decades improving the quality of our products. We believe that only the best ingredients should go into our bottles and jars. We know you only want the best!

Yes, we use quality organic products with ingredients that were passed down from generation to generation.

Your privacy is very important to us here at Firm Femme which is why we ship your serum to your home in an unmarked envelope. The only way your neighbors will know is if you them how great it is. We can keep a secret!

We at Firm Femme® want you to be 100% happy with your products. In the unlikely event that an order is lost, damaged, delayed or faulty, please let us know as soon as you are aware and within 7 days of delivery for damaged or defective goods. Before returning an item to us please contact via email Support@firmfemme.com

Shipping within the United States takes normally 5-7 business days.

International shipping: We ship to a wide variety of overseas destinations, including the Europe, New Zealand and Australia. Shipping takes normally 10- 14 business days but may vary due to clearing customs.